How to Fix Netflix Error Code NW

Netflix error codes are annoying, but they're easy to fix. Here's what the NW-2-5 error code means and how you can fix it.

Nothing can be more frustrating than when you are trying to watch a movie on Netflix and you get disrupted by an error message. One such annoying error code is the Netflix Error NW-2-5. You can get this error code on a smart TV, game console, or Blu-ray player, but what actually causes it, and how can you fix it?

As we mentioned, you can get the error code NW-2-5 on pretty much any platform, and it usually looks like this:

Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5

While the content of the error code differs based on the streaming device, the Netflix code NW-2-5 means that your device is not connected to the internet or something like a firewall, parental controls, or proxy is blocking your connection to Netflix. On some streaming devices, the error code might pop up as NW-3-6.

Likewise, where your internet comes from might also affect your experience on Netflix. If your internet service provider (ISP) is having some issues, or you have a faulty router or modem, you might also get an error message.

You can also see the NW-2-5 error code if your streaming device has problems that affect its performance or compatibility with Netflix, such as an outdated app or software, corrupted cache or data, or insufficient memory.

Remember that while internet connectivity-based error code messages differ with streaming devices, they represent the same issue.

First, you should press Try Again on the error screen. Sometimes, this can solve the problem, and you can go back to streaming.

If that doesn't work, here are some steps you can take to get rid of the code:

It might be that your Netflix app has crashed, and switching your streaming device off and on should get things going again. It might also help to disconnect your device from a power source before switching it on again.

If the error code persists, you can try reinstalling the Netflix app or clearing its cache and data if applicable.

If restarting your device doesn’t do the trick, the next step is to check your internet connection.

Switch to a faster network or contact your internet service provider if your internet bandwidth is slower than it should be for streaming. Also, ensure that you are not out of data bandwidth or that your ISP is not throttling your network by running an internet speed test or using a VPN that supports Netflix streaming.

Alternatively, turn off your router, and wait a few seconds before turning and reconnecting it to your device. Then, bring your router closer to the streaming device if they are too far apart or there are obstructions.

Some places like schools and cafés restrict video access that will block you from viewing Netflix on your streaming device due to the bandwidth required.

If you are connected to Wi-Fi in a public place, confirm that services like Netflix don’t have restricted access. You may need to contact the administrator for alternatives or switch to a private network.

Check that your streaming device settings are not blocking or redirecting internet traffic between your device and the Netflix servers.

For instance, you may need to check and verify your domain name service (DNS) settings and ensure they are set to default or automatic if you stream on game consoles like PlayStation and Xbox. Better still, you can consider switching to a public DNS server like Google DNS.

In most cases, you can fix most Netflix error codes by switching your device on and off or checking your network connection to see if your device is connected. You can also try restarting your home network.

If none of these solutions work, then the only option is to contact your internet provider. You can also reach out to Netflix customer care for additional assistance.

Oluwademilade is an MUO staff writer focused on everything tech. Since 2019, he has contributed to several websites, and prominent media outlets and professionals in the tech space have acknowledged his writing. Besides writing, Oluwademilade likes to read, play the bass guitar, and travel.